Privacy and General procedures Policies
TJ’s Treks – Privacy Policy
Effective Date: 1 March 2026
Business Owner: Miss Toni Cobbett
Service Areas: Par • St Blazey • Bodmin • St Stephens
Contact: Available upon request
1. Purpose of This Policy
This Privacy Policy explains how TJ’s Treks collects, uses, stores, and protects personal information. It applies to all clients using dog walking, pet sitting, drop‑in visits, puppy visits, and pet transport services. TJ’s Treks is committed to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
TJ’s Treks collects only the information necessary to provide safe, reliable pet care services. This may include:
Client Information
Name
Address
Contact numbers
Email address
Emergency contact details
Key‑holding instructions (if applicable)
Pet Information
Pet name, breed, age, and description
Behavioural notes and temperament
Medical conditions and medication requirements
Veterinary details
Vaccination status
Feeding and routine information
Consent for off‑lead walking or transport
Service Information
Booking details
Payment records
Notes relating to service delivery
Incident or accident reports (if applicable)
3. How Your Information Is Used
Your information is used only for purposes directly related to providing pet care services, including:
Managing bookings and communication
Ensuring the safety and welfare of your pet
Administering medication with consent
Contacting you or your emergency contact if needed
Transporting your pet safely
Accessing your home for agreed services
Maintaining accurate service records
Meeting insurance requirements
Responding to complaints or concerns
Your information is never sold, shared, or used for marketing without your explicit consent.
4. Legal Basis for Processing
TJ’s Treks processes personal data under the following lawful bases:
Contract: Information needed to deliver the services you have booked
Legitimate Interest: Ensuring pet welfare, safety, and service quality
Consent: For optional activities such as social media photos
Legal Obligation: Record‑keeping required by insurers or in case of incidents
You may withdraw consent at any time.
5. How Your Information Is Stored
Information is stored securely in password‑protected digital files.
Physical keys are stored securely and never labelled with your address.
Only authorised staff (Toni and one additional worker) have access to client information.
Records are kept only as long as necessary for service delivery and insurance requirements.
6. Key‑Holding and Home Access
If you provide a key or access code:
Keys are stored securely and separately from identifying information.
Keys are used only for agreed services.
Keys can be returned at any time upon request.
Access codes are stored securely and deleted when no longer needed.
7. Sharing Your Information
Your information may be shared only in the following situations:
With your vet in an emergency
With emergency services if required
With insurers in the event of a claim
With your emergency contact if you cannot be reached
Information is not shared with third parties for marketing or unrelated purposes.
8. Social Media and Photos
Photos of your pet may be shared on social media only with your explicit consent.
No personal details, addresses, or identifying information will ever be posted.
You may withdraw consent at any time.
9. Your Rights Under UK GDPR
You have the right to:
Access the information held about you
Request corrections to inaccurate information
Request deletion of your data (unless required for legal reasons)
Withdraw consent for optional data use
Request a copy of your data
Raise concerns about how your data is handled
Requests can be made at any time and will be responded to promptly.
10. Data Retention
Service records are kept for up to three years for insurance purposes.
Keys and access codes are deleted or returned immediately when no longer needed.
Photos are deleted upon request if consent is withdrawn.
11. Data Security
TJ’s Treks takes data protection seriously. Measures include:
Password‑protected devices
Secure storage of keys
Limited access to client information
Regular review of data handling practices
Immediate reporting of any suspected data breach
12. Complaints or Concerns
If you have concerns about how your data is handled, please contact TJ’s Treks directly.
You also have the right to contact the Information Commissioner’s Office (ICO) for independent advice.
13. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in services or legal requirements. The most recent version will always be available upon request.
TJ’s Treks – Policies & Procedures
Owned & Operated by: Miss Toni Cobbett
Service Areas: Par • St Blazey • Bodmin • St Stephens
Operating Hours: 24/7
Insurance: Protectivity
1. Introduction
TJ’s Treks provides professional dog walking, pet sitting, drop‑in visits, puppy care, and pet transport. These policies outline how services are delivered, how pets are kept safe, and the standards clients can expect. They are written to be clear and client‑friendly while meeting UK animal welfare expectations, including the Animal Welfare Act 2006 and the Five Welfare Needs.
2. Meet & Greet Requirements
A meet & greet is required before any new booking to:
Assess your pet’s behaviour, needs, and routine
Discuss medical conditions, triggers, and handling preferences
Confirm access arrangements and emergency contacts
Complete consent forms (off‑lead, transport, medication, key‑holding)
Reactive dogs are welcome, with a risk assessment completed to ensure safe handling.
3. Dog Walking Policy
Group & Solo Walks
Maximum 4 dogs walked at one time
Grouped by temperament, size, and compatibility
Solo walks available for dogs needing individual attention
Equipment
Clients provide leads, collars, and harnesses
No prong, choke, shock, or aversive collars
Retractable leads may be declined if unsafe
Off‑Lead Walking
Only with written consent
Dogs must demonstrate reliable recall
Reactive dogs remain on‑lead unless agreed otherwise
Safety During Walks
Walks adjusted or cancelled in unsafe weather
Fresh water carried on all walks
Dogs dried off after wet walks
Waste bagged and disposed of responsibly
4. Pet Sitting & Drop‑In Visits
Visit Length
Standard visit length: 30 minutes
Included in Visits
Feeding and fresh water
Toilet breaks
Cleaning up accidents
Play, enrichment, and companionship
Litter tray cleaning (cats)
Medication administration (oral, topical, injections)
Overnight Stays
Offered by pre‑booking only
Pets remain in their own home environment
Homes are respected and left secure at all times
5. Puppy Visits
Puppy visits support early development and routine building. They may include:
Toilet breaks and clean‑ups
Feeding
Short, age‑appropriate walks
Basic training (sit, stay, recall, lead work)
Play and enrichment
Socialisation outings (car rides, new environments)
All training is force‑free and reward‑based.
6. Pet Taxi / Transport Policy
Vehicle
Transport is provided in a Peugeot Partner van, fitted with secure crates.
Transport Standards
Pets travel in secure crates
Bedding provided for comfort
Van cleaned and disinfected regularly
Owners may travel with their pet if space allows
Destinations
Transport available to:
Vets
Groomers
Daycare
Airports
Emergency appointments
Any other agreed location
7. Health & Welfare Requirements
Vaccinations
All dogs must be up to date with vaccinations or have valid titre test results.
Flea & Worming
Recommended but not essential.
If an infestation is discovered, services may be paused until treated.
Illness
Pets showing signs of contagious illness may not be walked with others
Owners contacted immediately if a pet becomes unwell
Emergency vet care sought if required
8. Behaviour & Handling
Reactive dogs accepted with appropriate management
All handling is gentle, calm, and force‑free
Aversive tools are not used under any circumstances
Services may be adapted or paused if behaviour becomes unsafe
9. Weather Policy
Hot Weather
Walks shortened or moved to cooler times
No pavement walking if surfaces are too hot
Shade, water, and rest breaks provided
Cold, Ice & Snow
Walks shortened for safety
Gritted areas avoided where possible
Paws checked and cleaned after walks
Storms, Thunder & Lightning
Outdoor walks may be replaced with indoor enrichment or garden breaks
Safety prioritised at all times
10. Medication Policy
Medication must be clearly labelled with dosage and instructions
Oral, topical, and injection medications administered with written consent
Records kept of all medication given
11. Emergency Procedures
In an emergency:
Assess the situation and ensure immediate safety
Contact the owner
Transport to the nearest vet if urgent
Contact emergency contact if owner unavailable
If no one is reachable, TJ’s Treks will act in the pet’s best interest based on veterinary advice
A first aid kit is carried at all times.
12. Key‑Holding Policy
Keys stored securely and never labelled with client addresses
Used only for agreed services
Returned at any time upon request
13. Data Protection (GDPR)
Client information stored securely
Used only for service delivery
Never shared with third parties except for emergency veterinary care
Clients may request deletion of their data
14. Insurance
TJ’s Treks is fully insured with Protectivity, covering:
Public liability
Pet care liability
Key‑holding
Loss of keys
Care, custody, and control of animals
Insurance documents available on request.
15. Payments & Cancellations
Payment terms agreed at booking
Cancellations within 24 hours may be chargeable
Overnight stays require a deposit
Bank transfer preferred
16. Complaints Procedure
If a client has concerns:
Contact TJ’s Treks directly
A resolution will be sought promptly
A written summary can be provided if needed
17. Social Media Policy
Photos shared only with client consent
No personal information or locations disclosed
Consent can be withdrawn at any time
18. Professional Conduct
Services delivered with honesty, reliability, and respect
Pets treated as individuals with their own needs
Welfare is always the top priority